We ship our products worldwide from Europe daily.
Each of our posters is rolled in protective tubes to maintain the greatest safety while in transportation.
We will always seek to obtain the most suitable method for the shipment for your purchase. For example, if you are located within the EU, you will receive your package via a courier, and if you are located outside of the EU, you will most likely receive your package via post. Please keep in mind that delays can occur during the import/customs inspection.
Once your package has shipped, we will send details of the tracking information via email. If you don't think you have received the email please check your spam folder. If you feel your package has been delayed please also check the tracking information as sometimes the note from a courier can get lost.
For shipments via post: Once the consignment has been passed to your local post office, you should track it with them. If they don’t offer online tracking, then call them. If you’re still unable to track your package, please get in touch with us. (Tracking may not be available for some countries, e.g the UK and Australia). Remember that delays can occur during the import/customs inspection.
We ship to many locations worldwide. We are obliged to declare the retail value of every international shipment and your shipment may be subjected to a customs/import fee.
International customers are accountable for any custom/import fees imposed by their country. Check your government’s policies, as every nation varies concerning this matter.
All our products are packaged as safely as possible. Please NEVER accept a package that seems damaged to you. If you think something is wrong, always fill in the ‘damage list’ with the courier or decline to accept the package. If you do happen to accept a damaged package, we may not be able to provide you with a replacement.
If you have an issue with your order, please inform us as soon as possible (up to 7 days after delivery) via email and we will find a solution for you. If you are returning goods to us, always include your order number in the package.
If you are returning an item, you should consider using a trackable shipping service, or purchasing shipping insurance, because we can’t guarantee we’ll receive your returned item.
Shipping and handling charges are not refundable. We usually do not cover the additional charges for shipping items back, however we are open to suggestions and always happy to discuss your situation directly – so, please get in touch with our representative.